Client Relationship Management

Running a gift business is more than just sending pretty packages—it’s about building real relationships. In this down-to-earth guide, Debbie Quintana walks you through how to stay in touch with your clients without being pushy or salesy.

From first contact to long-term loyalty, you’ll get easy-to-follow tips on how to connect, follow up, and keep your business top-of-mind. Whether you're using tools like Salesforce or just a spreadsheet, this guide helps you create a system that actually works for you.

What’s Inside:

• Real-world tools to manage client relationships

• A simple breakdown of the client journey (from “nice to meet you” to “raving fan”)

• Tips for emails, Zoom chats, LinkedIn messages, and thoughtful follow-ups

• Smart ideas like using Loom videos or sending a small gift after meetings

• Ways to build trust, keep in touch, and show clients you really care

Perfect for solopreneurs or small teams, this guide makes client communication feel natural—not overwhelming.